We’re still riding high from our time at CreatorCon, with plenty to be excited about for 2024 and beyond. Top of the agenda is the integration of ServiceNow’s Generative AI Controller, which is set to transform usability for the platform. Its benefits are numerous; simplifying repetitive tasks, increasing agility and, as a result, improving productivity.
While the positives are huge, adopters of these AI features must use them considerately and effectively, avoiding easy pitfalls along the way. Let’s explore the stunning capabilities of AI and how best to make AI your ally on the ServiceNow platform.
Mundane tasks are set to be a thing of the past thanks to the Generative AI Controller. Through machine learning and natural language processing, the new offering streamlines manual tasks which normally eat into big chunks of the day. By simply submitting a few words, the controller can suggest relevant code and generate text rapidly, freeing up users to spend more time elsewhere.
Case summarization and text‑to‑code join ServiceNow’s growing Now Assist family of generative AI features, signifying its continuing embrace of new technologies and AI Operations. At its core, the controller drives the key pillars of ServiceNow; speed, productivity and value for its customers.
Despite its countless benefits, some caution must still be exercised. With no code of ethics enforced – and question marks lingering around its potential – users must be wary of grey areas and not rely wholeheartedly on it. Instead, see it as a useful tool to complement your current workload.
It’s important to understand what you’re putting in, and what it’s putting out. Keep a keen eye and ensure that your team is aware of good – and not so good – outputs. That way, you can have peace of mind that your content or code is top notch.
ServiceNow’s Generative AI Controller is undoubtedly going to change the way users interact with the platform. Increased productivity, speedy tasks and better agility are just some of the benefits.