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IT Operations Management refers to the set of activities and processes that are involved in overseeing the provisioning, capacity, performance, and availability of IT infrastructure and resources, such as computing, networking, and application resources of an organization. In ServiceNow, ITOM involves several key modules that help organizations to manage their IT infrastructure and operations more effectively.

Operational Intelligence

Gain real-time insights into your IT operations and make data-driven decisions that will propel your organization forward with Operational Intelligence.


Unlock the full potential of your IT infrastructure with Discovery, which automatically discovers and maps all devices, applications, and services on your network, giving you the visibility you need to make informed decisions.

Event Management

Elevate your incident management process to new heights with Event Management, which automates alerts and helps your teams respond faster to critical issues.

Service Mapping

Unleash the power of Service Mapping to provide visibility into your IT infrastructure and services, and enable your teams to work more efficiently and effectively.

Cloud Management

Empower your teams to manage and optimize your cloud infrastructure with Cloud Management, which provides visibility into cloud usage and costs, and automates cloud resource management.