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Customer Service Management

ServiceNow CSM empowers your organization to deliver exceptional customer experiences at every touchpoint. By providing a single platform for customer service, you can streamline processes, increase efficiency, and respond to customer needs faster than ever before. With features such as self-service portals, automated case management, and AI-powered chatbots, you can personalize customer interactions and exceed expectations. And with real-time insights into customer sentiment and feedback, you can make data-driven decisions that enhance your overall customer satisfaction. With ServiceNow CSM, you can create lasting customer relationships that will elevate your organization to new heights.

Case Management

Enable your team to quickly and efficiently manage customer issues and inquiries with Case Management. Assign tasks and track progress to ensure timely resolution and maintain customer satisfaction.

Service Catalog

Make it easy for customers to request services and track their progress with a user-friendly self-service portal that offers a wide range of service options.

Voice of the Customer

Gather and analyze feedback from your customers to identify areas for improvement and measure the effectiveness of your customer service initiatives. Use this information to make data-driven decisions that will drive customer satisfaction and loyalty.


Foster collaboration and knowledge sharing among your customers and employees with a customizable community platform that enables users to share information, ask questions, and provide feedback.

Field Service Management

Optimize your field service operations by automating dispatching, scheduling, and tracking, and providing your field technicians with the tools they need to get the job done right.

Contact Center Management

Streamline your contact center operations by integrating phone, email, chat, and social media channels into a unified platform. Reduce response times and increase customer satisfaction with intelligent routing and automation.