Service Mapping utilises a “top-down” approach to map the underlying components of a business service.
Service Mapping utilises a “top-down” approach to map the underlying components of a business service. These components include applications, services, data storage and the infrastructure needed to enable a service such as Payroll, Claims Processing or Customer Service to be successfully executed.
“Top-down” means that the Service Mapping product maps dependencies between these components based on connections between them. Like Discovery, Service Mapping populates the CMDB with business service components. Customers typically implement Service Mapping to monitor the health of critical business services, minimise business service outages and be predictive in how they support and maintain vital services.
If you would like to discuss your requirements and how we can help your business' efficiency through unifying people, process and technology, please get in touch.