Events, alerts, and information are generated from IT infrastructure continuously.
Events, alerts, and information are generated from IT infrastructure continuously; these generated events needs to be addressed appropriately and acted upon. Most of the Organisation will have several event monitoring tools available in the market to monitor the infrastructure. Event monitoring tools are isolated to the respective tools to handle and take appropriate remediation actions, but these tools are not able to:
The ServiceNow event management application helps to manage alerts and events that get generated by third-party monitoring tools. Event Management dashboard provides a consolidated view of all the events, generated alerts, and which application/infrastructure service gets impacted and the associated Incidents.
We'll work with you to evaluate your current monitoring tools and implement best practice Event Management