CMDB is at the heart of our Business Service Management Strategy (BSM).
CMDB must get updated regularly with accurate information. Most Organisations integrate different sources with CMDB like network monitoring, asset management tools, spreadsheets, etc; with Discovery, there is no need for such integration.
Discovery automatically locates the hardware, software, databases, middleware, cloud resources, Kubernetes clusters, dockers, etc in your data centre/cloud and uncovers configuration and relationship information. Discovery uses WMI, Powershell, SSH, SNMP, SMI-S, API, etc., protocols to discover the information.
CMDB is at the heart of our Business Service Management Strategy (BSM). It is the centralised, authoritative source, the single source of truth, where the IT infrastructure gets defined in a Business Service context. In other words, it is where IT management gets transformed into BSM. The CMDB holds two types of information: Configuration Items and the relationships between them – that's it.
A CMDB by itself is not very useful – its value gets unlocked when its good data (gathered from the suitable sources/tool) gets consumed by as many processes (Incident, Problem, Change, etc) as possible.
If you would like to discuss your requirements and how we can help your business' efficiency through unifying people, process and technology, please get in touch.